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Privacy Policy

At Mafafa Creations, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information.

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This policy explains our privacy practices for mafafacreations.com.

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This policy applies to our registered buyers (“Buyers”) or those who purchase items on our website without an account (“Guests”) and anyone else who visits our website or uses our services.

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It is important that you understand how we use your information. You should read this policy in full, but some key points and references to help you navigate the policy are:

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  • Our mission at Mafafa Creations is to keep human connection at the heart of commerce. We connect with our buyers through our handmade products. By accepting our Terms of Use and this Privacy Policy, or by using any of our Services, you confirm that you have read and understand this policy, including how and why we use your information.

  • We collect and use your personal information to provide and improve our Services, to protect the security and integrity of our Services and to comply with our legal obligations. To learn more about what information we collect and how we use it, see Section 1 and Section 2 below.

  • Other policies that are referenced below, such as the Terms of Use and Cookies & Similar Technologies Policy, are available from Our House Rules page, located here.

  • If you have any questions about this Privacy Policy, or wish to exercise your rights, see Section 10 for further information about how to contact us.

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1. What Information We Collect and Receive

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In the course of providing our Services, we collect and receive information that directly or indirectly relates to you (which we call your “personal information”) in different ways and from different sources, which we have set out below. The capitalised terms in this Section 1 are definitions that we use throughout this Policy, so please refer back to this table as necessary.

2. How We Use Your Information and Our Legal Basis

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When you access or use our services or interact with our website, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. To the extent required by applicable law, we rely on a number of legal bases to use your information in these ways.

3. How We Share Your Information

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We share your data with third parties where necessary to perform the Services, comply with our legal obligations, or for purposes set out in this Privacy Policy, including:

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Publicly Displayed Information: Using the Services will publicly display certain information about you on the website, such as Buyer Public Profile Information (as defined in Section 2). Buyers can choose to make certain information and activities private through their account or Public Profile settings. Other information connected with your use of the Services will also be publicly displayed, including the date you joined, information relating to items you review, photos or videos of items you purchased, your saved product, and information you decide to share via social networks. Your reviews of shops or items you’ve purchased may also be shared on other platforms and search engines, including Google.

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Linked Third-Party Websites or Services: Some Members may choose to register an Mafafa Creations account using an external third-party application, such as Facebook or Google. Connecting your account to third-party applications or services is optional. If you choose to connect your account to a third-party application, the providers of those services or products may receive information about you that you share with them. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services.

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You may also link your bank account or payment method to pay for purchases through a third-party service available through the website. When you register with these third-party partners, we will tell you what information is collected and what information the third-party will share with us.


Professional Advisors, Industry Partners, Authorities and Regulators: We share your information described in Section 3 with our advisors and consultants, regulators and tax authorities, law enforcement, government agencies civil litigants, to:

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  • comply with applicable laws or regulations, court orders, subpoenas, legal processes or government requests;

  • detect, investigate, prevent, or address actual or suspected fraud, violations of Mafafa Creation's Terms of Use, and other illegal activity or security and technical issues; and/or

  • protect the rights, property and safety of our Members, including to prevent death or imminent bodily harm.

4. How We Transfer Your Information

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Mafafa Creations operates a global e-commerce platform. By using the Services, you acknowledge that Mafafa Creations will use your information in Canada and any other country where Mafafa Creations operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. To the extent that Mafafa Creations is deemed to transfer personal information outside of the EEA, we rely separately, alternatively, and independently on the following legal bases to transfer your information:

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Adequacy Decisions Where available, we rely on decisions of the European Commission, known as “adequacy decisions”, recognizing that certain countries offer a level of protection of personal data that is essentially equivalent to the EEA. A list of adequacy decisions is available here via the European Commission website.

 

Standard Contractual Clauses Otherwise, we primarily rely on the European Commission’s Standard Contractual Clauses for the international and onward transfer of personal data outside of the EEA to third countries, including, for example, to the United States and India. This includes transfers from Mafafa Creations. You can request a copy of our Standard Contractual Clauses by emailing info@mafafacreations.com.

 

Necessary for the Performance of the Contract Between Mafafa Creations and Its Users You can choose whether or not our services. As we operate in countries worldwide and use technical infrastructure in Canada to deliver the Services to you, in accordance with the contract between us (our Terms of Use), we transfer your personal information to Canada and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information outside of your home country, including the UK or EEA.

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5. How We Protect Your Information

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The security of your personal information is important to us. We protect your personal information through technical and administrative measures designed to mitigate the risk of unlawful or unauthorized access, destruction, loss, alteration, disclosure or use of your data. To protect your account, we encourage you to choose your password carefully and enable two-factor authentication (2FA) for signing in. You can learn more about enhancing your account security in your account settings.

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We use Google reCAPTCHA Enterprise in connection with our Services to help prevent spam, fraud, and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. Your use of reCAPTCHA Enterprise is subject to Google’s Privacy Policy and Terms of Use.

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6. How Long We Store Your Information

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Mafafa Creations will retain your information only for as long as is necessary for the purposes set out in this Policy, for as long as your account is active, or as needed to comply with our legal obligations under national applicable law. We decide how long we need information on a case-by-case basis and depending on the retention laws applicable.

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The following factors typically affect the retention period:

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Necessity for the provision of our Services We keep your information as long as is necessary to provide the Services to you. This includes things like maintaining and improving the performance of our Sites and Apps, keeping our Services secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.

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Consent-based processing of personal data If we process personal data on the basis of consent (including consent to the extended storage), we store the data for as long as necessary in order to process it according to your consent or until you withdraw your consent.

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Statutory, contractual or other similar obligations Mafafa Creations will retain and use your information to the extent necessary to comply with our legal obligations, for example, if we are required to retain your information to comply with applicable tax/revenue laws or our Know Your Customer obligations.

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Here's what we consider when we deciding how long to keep your information:

7. Your Rights and Choices

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Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR), provide users with rights and choices related to their personal information. Consistent with those laws, Mafafa Creations gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you. In addition, subject to applicable law, you may have certain rights with respect to your personal information, such as the following:

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Right to Access: You can access certain personal information associated with your account by visiting your account privacy settings. You can request a copy of your personal information in an easily accessible format, as well as information explaining how that information is used. See this Help Centre article for more information.
Right to Portability: You have the right to receive certain of the information which you provided in a structured, commonly used and machine-readable format and to transmit such information to another controller.
Right to Correction: You have the right to request that we rectify any inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, rights, and integrity of Mafafa Creations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. See this Help Centre article for more information.
Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using, for example, an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details with us, you can revoke that consent through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information. Please be aware that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
Right to File a Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.
Right to File a Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.

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Please see the United States Regional Privacy Policy for information about privacy rights provided under certain US state laws.

How to Exercise Your Rights and Choices. If you would like to manage, change, limit, or delete your personal information, you can do so via your Mafafa Creations account settings. Alternatively, you can exercise any of the rights above, subject to applicable law, through the contact options set out in Section 11. Once you contact us to exercise any of your rights, we will confirm receipt of your request. Limiting the use of, or deleting, your personal information may impact features and uses that rely on that information. Communication Choices. You can opt out of receiving marketing emails by using the unsubscribe link in our marketing emails or through your account settings. Certain communications from Mafafa Creations are service-related or legally required and you will continue to receive them even if you opt out of marketing emails.

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8. Privacy Policy Changes

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We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by posting the changes through the Services and sending you an email or message about the changes. We encourage you to check back regularly and review any updates.

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9. Additional Disclosures for United States Residents.

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In certain US states, including California, Virginia, Colorado, Utah, and Connecticut, you may be entitled to additional rights or disclosures. Please see our United States Regional Privacy Policy, where you can learn more about how we use your information and any additional privacy rights you may have.

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11. How to Contact Us

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If you have any questions:

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  • Chat Support (available on our Site)

  • Send us an email to info@mafafacreations.com

  • Writing to our whatsapp: +18193035345

Last updated on 15 Jul, 2023

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